THE LEMONADE TRADERS PTY LTD – PRIVACY POLICY

This policy

This privacy policy applies to the management of your personal information ("PI") by or on behalf of The Lemonade Traders Pty Ltd (ACN 603 933 188) ("we, us, our").

We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 and the Australian Privacy Principles (together, the "Australian Privacy Law").

What PI do we collect?

We collect and hold PI such as your name, address, email and phone number.

How we collect your PI

We collect your PI as part of us offering or providing our products or services. This includes when you provide us your PI via our website (including subscribing to newsletters), during phone calls, or customer enquiries. Generally, we collect your PI directly from you, but may also collect your PI from other people or organisations if you have given them consent to provide it.

Why do we need your PI?

We need your PI to provide you with our products and/or services, such as informing you (including by direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes).

If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.

What disclosures will we make?

In general we will disclose your PI for the Main Purposes. We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law). We are unlikely to disclose your PI to any person or entity outside Australia, but will inform you if and when this is necessary.

Is your PI confidential and secure?

We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.

How do we use your PI?

By submitting your PI to us, you consent to us using your PI for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected. This might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, conducting promotions or surveys which you may participate in, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake; or doing some other act that we are required or authorised to do by law.

We may also use your PI:

1. a) for any the purpose disclosed to you in an information collection statement at the point where we collect your PI; or
2. b) for a purpose related to one of the Main Purposes.

Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).

In some instances, if you do not provide us with certain PI, we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in our promotions or surveys.

Do we use "cookies"?

When you visit our website(s), the server may attach a "cookie" to your computer's memory. A "cookie" assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information We may also use cookies to store a user’s name and password on their computer for future visits to our website.

Using other sites

This site may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites. We recommend that you read the privacy policy of any website that asks you to provide your PI.

Contacting us about privacy

You can access your PI subject to certain limitations under the Australian Privacy Law. If you would like to access or change your details please contact us on the details set out below. In most cases, a summary of your PI is available free of charge.

We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.

To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.

You may get in contact with us, using the details below, to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided). We can be contacted via:

Email:         l.paff@thelemonadetraders.com.au